Frequently Asked Questions
1. WHERE DO I LISTEN TO MY COMMERCIAL?
LSM Media emailed you an invoice with all your information. The invoice will show what station and time your commercial is playing. Additional information is displayed if you purchased commercials on a music app.
2. HOW DO I PAY MY INVOICE?
When your invoice was emailed, it displayed a link to view your invoice and spot schedule. Click the pay link at the top right corner of the invoice and pay by credit card or ACH. You can also call (877) LSM-MEDIA to pay your invoice over the phone.
You can also pay on our payment page by clicking the Make Payment link. Please make sure you have your invoice number when making a manual payment on our site.
Checks can also be mailed to:
LSM Media LLC
P.O Box 1004 Park Ridge, IL 60068
(Please include INV# on check)
3. WHAT IF I DIDN'T HEAR MY COMMERCIAL?
We schedule spots in a 3-6 hour time block. Sometimes it can be difficult to hear your announcement. Please contact us if you would like a produced mp3 copy of your commercial. We value customer service and we will do our best to get it to you in a timely fashion.
4. CANCELLATION POLICY
LSM Media has a no cancelation policy. After our customer service representative finished the recorded contract, they reconfirmed the order. You were also told at the end of the call the order goes straight into production and cannot be cancelled. If you have additional questions please email or call us.
Toll Free: (877) LSM-MEDIA