Customer service related words on wooden cubs . Business concept series. Support , advice

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Frequently Asked Questions

1. WHERE DO I LISTEN TO MY COMMERCIAL?

LSM Media emailed you an invoice with all your airing information. The invoice will show what station and time your commercial is playing. Additional information is displayed if you purchased commercials on a music app.

2. HOW DO I PAY MY INVOICE?

When your invoice was emailed, a link and the spot schedule were displayed for viewing. Click the pay link at the bottom of the invoice to pay by credit card or ACH. You can also call (877) LSM-MEDIA to pay your invoice over the phone.

Checks can also be mailed to:

LSM Media LLC

P.O Box 1004 Park Ridge, IL 60068

(Please include INV# on check)

3. WHAT IF I DIDN'T HEAR MY COMMERCIAL?

We schedule spots in a 3-6 hour time block. Sometimes, it can be challenging to hear your announcement. Please contact us if you want a free mp3 copy of your commercial. We value customer service and will do our best to get it to you promptly.

4. WHAT IF I NEED TO CHANGE MY COMMERCIAL OR AIRING DATE?

LSM Media values customer service. We will do everything possible to accommodate a script or airing change. We work with large and small radio stations nationwide, each with different time frames for commercial edits.

5. How do I cancel my Weather, Sports, and News report subscription?

LSM Media values customer service. We will do everything possible to accommodate a subscription cancelation. All transactions are final, and no refund will be issued for previous charges. If you signed up for a subscription before September 30th, 2024, you are still under the minimum 4-month cancelation policy. If you signed up for a subscription after September 30th, you have a 12-month minimum subscription.

6. CAN I RECEIVE A REFUND? (REFUND POLICY)

When your sales representative spoke, they advised that our product goes into production immediately after purchase. Our representative also informed you that this one-time purchase cannot be canceled. At the end of the call, our representative asked for reassurance that putting the order through was 100% ok.