Customer Service Associate
LSM Media provides the best team atmosphere. Work on the Accounts Receivable Department on a range of financial, clerical, and administrative tasks as needed. We strive to have the healthiest and most competitive work environment. LSM Media offers 401k, health insurance.
LOCATIONS
Charleston, SC
Chicago, IL
EMPLOYMENT TYPE
Full Time & Part Time
Job Description
FULL TIME
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Call new clients to confirm new order and contact information.
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High volume phone calls to assigned delinquent customers.
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Provide detailed information on delinquent accounts and client, including documentation of client interactions through the use of the delinquent accounts list.prospective customers across the country.
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Follow the Collection Policies and Procedures on past due accounts to ensure all necessary actions are being taken to bring all accounts current
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Attempt to collect payment; follow up frequently for payment commitments; record new commitment to repay debt. Inform customers about campaigns, orders, prices, spot airing process, and invoicing process.
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Work as a team with sales, clients, other departments and members of this department to increase sales and accelerate cash inflows and reduce credit risk.
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Ensure all delinquent client information on file is correct, including phone numbers and addresses; record any contact information and address changes.
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Identify any issues that may delay payment; report any existing or potential financial instabilities that may exist with an account immediately.
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Complete any administrative tasks or other assigned tasks and duties as required for the efficient running of the Collections and Accounts Receivable processes.
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Meet defined department goals and activity metrics.
PART TIME
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Call back existing customers and thank them for their business.
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Offer customers extra bonus services they qualify for.
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15-25 Hours week.
Qualifications
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Previous collection experience is not necessary.
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Demonstrated commitment to excellent, considerate, and quality customer service.
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Ability to maintain open and positive communication and relations with employees and clients.
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Team player who will thrive in an environment where individuals are encouraged to be self-starters, but also to work in collaboration with team members.
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Results oriented with the ability to stay focused and exercise good time management skills.
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Ability to maintain open and positive communication and relations with employees and clients.
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Demonstrated effective communication and follow-up skills; clear, concise, and positive.
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Resilience to deal with rejection.
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Ability to excel in a high-energy, fast-paced environment.
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Ability to stay focused, prioritize, and manage time effectively and efficiently.
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Ability to work independently while taking direction from management.
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Demonstrated personal effectiveness and interest in developing own skills and knowledge.
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Be persuasive, persistent, empathetic, enthusiastic and resilient.
Position Summary
Responsible for reaching out to clients to collect payment for overdue invoices. Meet specific collections goals on a daily, weekly, and monthly basis. Work as part of the Collection Team on a range of financial, clerical, and administrative tasks as needed.
